Case study
Ensuring Supply Chain Excellence for a Leading Wireless Communication Provider
Client :
Wireless Communications Provider
Posted date :
Aug 1, 2024
The Problem
A top wireless communication provider in the US recently acquired a well-known consumer brand specializing in mobile services. Despite the acquisition's strategic benefits, the provider faced significant challenges in managing the brand's supply chain operations at Walmart. Retaining talent to meet Walmart’s stringent service level requirements became a pressing issue. Walmart mandates a 97% in-stock rate for all valid and traited stores and imposes hefty fines for any lapses in on-time and in-full (OTIF) deliveries. The provider, recognizing the critical nature of these requirements for maintaining a strong retail partnership, sought expert assistance to stabilize and optimize their supply chain operations.
The Solution
Nile Commerce was brought on board to deliver supply chain management services, focusing on forecasting and replenishment for Walmart's business. Our team of seasoned supply chain managers, boasting a collective experience of 80 years in Walmart supply chain management, was tasked with ensuring seamless inventory flow from the distribution center to Walmart's retail stores.
Our appointed Supply Chain Manager (SCM) undertook several key responsibilities:
Communicated Purchase Orders: Ensured all purchase orders were accurately communicated to the Inventory Supply Chain Manager.
Inventory Follow-Up: Followed up diligently to ensure on-time and in-full inventory availability.
Sales Monitoring: Monitored store-level sales, forecasts, inventory, and in-stock levels to maintain the required 97% in-stock rate.
Forecast Adjustments: Recommended necessary forecast adjustments, order policies, and store-specific orders to Walmart’s replenishment team.
Issue Resolution: Addressed any purchase orders that could not be fulfilled on time or in full, communicating promptly with Walmart’s replenishment team.
The Outcome
Through Nile Commerce's proactive and detailed supply chain management, the wireless communication provider experienced transformative results. Our diligent efforts and strategic oversight led to a consistent 97% in-stock rate across all valid and traited
Walmart stores. The provider saw a significant reduction in OTIF fines, which marked a substantial financial and operational improvement.
Moreover, the peace of mind provided by Nile Commerce’s experienced team was invaluable. The provider’s managers could rely on our expertise to handle the complexities of Walmart’s supply chain requirements, ensuring their focus remained on core business operations and strategic growth initiatives.
In conclusion, Nile Commerce's support not only stabilized the provider's supply chain operations but also set a strong foundation for future success at Walmart. Our confident and assertive approach, coupled with a deep understanding of Walmart’s supply chain dynamics, enabled the wireless communication provider to meet and exceed their goals, securing a robust partnership with a key retail partner.